Work
Experience
2023 - Present
User Researcher, U.S. Bank
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One of 3 researchers in consumer credit
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Lead researcher for ~2 studies per month supporting Partner Card, Rewards, and Business Credit
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Research projects range from discovery/generative to evaluative, and include moderated and unmoderated methods
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Collaborate with other researchers on project management and research
2021 - 2022
Senior User Researcher, Public.com
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Built research practice from the ground up, including recruitment, documentation, regular team syncs, and 20+ qualitative and
quantitative studies -
Led insights-driven workshops to democratize findings and support new feature generation
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Trained and supported designers in usability research
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Ensured that product teams prioritized user needs in feature roadmaps
2021
2019 - 2021
Senior User Researcher
User Researcher, Mastercard
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Designed and ran a mix of quantitative, qualitative, and mixed methodology studies (~15 per year) including delivery of analysis and actionable insights for B2B and B2C financial products
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Research stages included generative, concept validation, and
usability testing -
Presented findings and next steps to stakeholders spanning levels
of responsibility
2019
2017 - 2019
UX Designer
Junior UX Designer, Mastercard
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Supporting UX designer for three B2B and B2C products
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Actively participated in bi-weekly team critiques and
regular product reviews
Leadership Experience
2023 - present
2021 - present
Communications Board Chair
Alumni Board Member, Stanford Cap & Gown
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Maintain and update the website for a multigenerational women’s
honor society -
Attend virtual events and write posts for the Cap and Gown blog
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Prepare and distribute a yearly paper newsletter to alumni members
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Collaborate with students around social media and marketing strategies to increase engagement
Education
2017
B.Eng, Product Design
Stanford University
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Minor, Computer Science
Skills
& Expertise
Technical​
Sketch • Invision • Figma • Adobe Illustrator • Adobe InDesign • Adobe Lightroom • HTML/CSS • UserTesting.com • UserZoom • Optimal Workshop • Dscout
Creative
User Research, including: Generative / Discovery, Surveys, Moderated and Unmoderated Qual, Card Sorting, and Tree Testing • Design Thinking Workshops • UX Design • Photography
Soft Skills
People Management • Stakeholder Management • Project Management • Community Building • Public Speaking • Storytelling